Customer service is an important aspect of a business. Research shows that 92% of consumers would likely repurchase from a brand after receiving a positive customer service experience. Another 78% said excellent customer service would make them forgive a business if it made a mistake. Businesses know that making customers happy with their buying experience is the key to success, [...]
Conflict is a normal but sometimes frustrating part of life that can occur in any professional or personal relationship. We are often taught to avoid conflict, even to the extent of letting it build up and explode. However, this can hurt relationships, causing us to potentially miss out on moments where we can better understand and connect with one another, [...]
At the heart of any successful business are motivated and engaged people. However, finding a personal development tool that works seamlessly with all your workforce's varied strengths and limitations can feel impossible. Your teams are made up of people with different personalities, behaviours and communication styles. Knowing how best to interact with each of them in ways specific to their [...]
When the culture of an organisation is wrong, employees come to work begrudgingly or with a sense of foreboding. Often, a lack of empathy exists between management, teams and individuals. Office politics and cliques can have a disastrous effect on the mental wellbeing and productivity of workers. So, how do you create a culture where everyone can be at their [...]
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