Customer service is an important aspect of a business. Research shows that 92% of consumers would likely repurchase from a brand after receiving a positive customer service experience. Another 78% said excellent customer service would make them forgive a business [...]
People undoubtedly work better together when they understand the way that their colleagues function. A DISC profile is an excellent way of enabling teams to build this type of mutual understanding together. By outlining what is important to people and [...]
The pandemic has forced companies to make adjustments on the fly in order to continue operating. The immediate response in many cases was a shift to remote work. But now that health protocols are easing up, company leaders are considering [...]
Conflict is a normal but sometimes frustrating part of life that can occur in any professional or personal relationship. We are often taught to avoid conflict, even to the extent of letting it build up and explode. However, this can [...]
Business leaders do what their businesses demand them to do. Business followers do what they want and what feels comfortable. To be a business leader, you need to be a focused business planner—are you, or are you simply avoiding becoming [...]
“We do not spend enough time teaching leaders what to stop. Half of the leaders I have met don’t need to learn what to do. They need to learn what to stop.” These are the words of Peter Drucker, who [...]
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