Customer service is an important aspect of a business. Research shows that 92% of consumers would likely repurchase from a brand after receiving a positive customer service experience. Another 78% said excellent customer service would make them forgive a business if it made a mistake. Businesses know that making customers [...]
People undoubtedly work better together when they understand the way that their colleagues function. A DISC profile is an excellent way of enabling teams to build this type of mutual understanding together. By outlining what is important to people and how they perform most effectively, a DISC assessment can genuinely [...]
The pandemic has forced companies to make adjustments on the fly in order to continue operating. The immediate response in many cases was a shift to remote work. But now that health protocols are easing up, company leaders are considering different working models. One of these is the hybrid model, [...]
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