Articles that empower HR professionals, management consultants, and executives
Customer Service Team Guide: How to Hire and Manage in 2022 and Beyond
Customer service is an important aspect of a business. Research shows that 92% of consumers would likely repurchase from a brand after receiving a positive customer service experience. Another 78% said excellent customer service would make them forgive a business if it made a mistake. Businesses know that making customers [...]
DISC Profile Solutions Explained
People undoubtedly work better together when they understand the way that their colleagues function. A DISC profile is an excellent way of enabling teams to build this type of mutual understanding together. By outlining what is important to people and how they perform most effectively, a DISC assessment can genuinely [...]
What Are the Key Skills Modern Leaders Need in the New Hybrid Age?
The pandemic has forced companies to make adjustments on the fly in order to continue operating. The immediate response in many cases was a shift to remote work. But now that health protocols are easing up, company leaders are considering different working models. One of these is the hybrid model, [...]