Articles that empower HR professionals, management consultants, and executives
How to use DISC to Support Diversity and Inclusion
Diversity and inclusion (D&I) are two of the most important aspects of any successful business. A diversity-focused workplace can benefit from increased creativity, improved customer service, and a better understanding of different cultures. But how do you ensure that your organisation embraces it? One way to do this is [...]
The Do’s and Don’ts in Handling Your Remote Team
How handy was it to step out from your office cubicle and invite a coworker to a brief meeting? You can meet with any of your team members one-on-one during the day. Whenever someone on your team encountered a problem, they could easily come to you. The COVID-19 pandemic, however, [...]
Customer Service Team Guide: How to Hire and Manage in 2022 and Beyond
Customer service is an important aspect of a business. Research shows that 92% of consumers would likely repurchase from a brand after receiving a positive customer service experience. Another 78% said excellent customer service would make them forgive a business if it made a mistake. Businesses know that making customers [...]